Welcome to Unique’s client helpdesk Support portal. This website will allow you to request assistance from one of our Hardware & Software Specialist.
In order to resolve client’s problems as expediently as possible, it is important to ensure that the maximum amount of information is provided to the helpdesk representative. When logging a call you will be asked for your name and company details, a contact telephone number and/or email address. You will be asked about the item of equipment you are experiencing a problem with, the nature of that problem and how/when the problem first appeared.
When an helpdesk representative or engineer calls to attempt initial resolution to your call, you may be required to gain access to the piece of equipment you are experiencing technical difficulties with and be prepared to talk though the exact circumstances of the problem and to determine if others in your organisation are experiencing similar difficulties (in the event of shared equipment faults).
If you will be unavailable for a period of time after contacting the helpdesk you should include this information in the details of the call, including (where appropriate and alternative contact person and contact details). A helpdesk representative or engineer will only attempt to contact you three times before the call will be automatically closed.
Your call will be assessed by a helpdesk operator, who will assign it a priority and communicate this to you at either the point of contact or at a later stage.
Finally if you have any comments please do not hesitate to
contact us.
Services Manager
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